N2 FLASH Air METRO Glossy Red Smart Bluetooth Flip-Up Double Visor Helmet

Hi Team Headfox,

This is with regards to the above mentioned order number #28802 which I had placed on 27th of August, 2026.

I am absolutely appalled by the action taken by your team in cancelling my order in spite of me very distinctly and categorically informing you not to cancel my order and that I am ready to wait till the product is back in stock.

Let me put things in perspective:

> I Placed an order on 27th August, 2026 for N2 FLASH Air METRO Glossy Red Smart
Bluetooth Flip-Up Double Visor Helmet, alongwith which the item Premium Balaclava
for Bike Riding | Lightweight Comfort Mask (Men & Women), is added free of charge.
> Regular checking on the tracking mechanism was showing that my order was not
moving ahead
> On 9th September, 2026, After awaiting and receiving no communication from your
end I finally call your team and speak with one Ms. Muskan.
> She, after checking informed me that since all the remaining helmet pieces that you
had, had some defect or the other, hence no delivery was made as yet.
> I acknowledged the good quality control of your team and informed her that it was
fine to not dispatch the helmet but atleast as a good customer service gesture, I as a
customer should atleast have been informed of the same.
> I inquired with her as to how long it would take for the new batch to come and
delivery to take place. As I had waited so long,
> She once again said she'll need to check with her team, which she did and got back to
me with an uncertain answer and no definitive date. but put an offer to me to take a
Matt finished helmet instead of the Glossy finish which I had ordered.
> I said, no I dont like Matt finished ones and that I am ready to wait for the Glossy
finished ones.
> AND, since this is not a good customer experience I requested her as a good gesture
of me waiting so long to give me a helmet bag FOC which would make my wait
worthwhile.
> She again said she'll need to check with her team and came back stating,
you please cancel your order and reorder once the helmet is in stock.
> I categorically informed her that I do not want to cancel the order and go through the
same rigmarole of ordering it again, instead let the order be active and send me the
helmet once it's back in stock.
> Yesterday, 11th September, 2026 I received a message stating my order has been
cancelled, in spite of I as a customer categorically stating not to cancel it,

Now that you know the sequence of events mentioned above I am extremely appalled and disappointed in the customer handling and the service received by myself from HeadFox.

What I can see as a customer is the minute the customer requested to be compensated for the wait, anxiousness and the fact that no one from the team contacted you prefered cancelling the order rather than addressing the actual concern/ issue.

It clearly shows you have put monetary gain of what, INR 399 for a helmet bag above the customer. You prefer losing a customer rather than compensate, just F.Y.I. as they say a happy customer can snowball into an organisation receiving loads of orders and vice-versa.

You've put your product ahead of a customer himself.

As an organisation you are ok to put your organisation's Goodwill on the line against the customer.

Please don't think I am writing off my head, this is coming from someone who has handled and international customer service team from acquisition of the customer into a contractual service, to their inlife with us and to retain them at the end of their service to stay for another contractual period of few years, hence, I know what I am typing.

F.Y.I, this was supposed to be my first order and a few more were supposed to follow in the form of bluetooth headset, and other helmets for my family, which now is a BIG Question mark.

Even after cancelling my order:
> You don't even have the decency to let me know of how and when will my amount be
refunded
> And if at all you will intimidate me when the helmet is back in stock again.

I would expect a quick and comprehensive revert on the above to me with how you can help me with & resolve the issue and situation.

A very disgruntled, but hopeful customer

Mr. Hormazd S. Sidhwa
Mbl. No.: 9819024158

Still now it is working fine . I am very much satisfied with the product.

It is superb I'm loving it suberb sound quality and back night lights is awesome 😎 worth the price I paid

realy nice one
good for speed upto 90kmph