In the event that you face any issues with your HeadFox product, please contact us and we will be delighted to help you.
HeadFox Warranty Guidelines
The HeadFox warranty is confined to the first purchaser of the HeadFox products only and is non-transferable.
The warranty services are limited to repair or replacement of the product & are at the sole discretion of HeadFox.
The warranty service is applicable only for the electronic components of the product.
Proof of purchase is required to be presented for availing warranty services.
You can register a warranty service request at firstname.lastname@example.org Mailing us your invoice for Website/Flipkart/Amazon along with the issue written in the mail description. Our customer service team will contact you and attempt to troubleshoot the issue.
If the issue is not resolved over call or email, we will arrange a pick up of the Helmet from your address, for repair if an issue comes within 30 days of the Purchase date. After that, we request you to self-ship the product to our service center (service center details & instructions are given below) and share the tracking details with the HeadFox customer service team. HeadFox will not be responsible for any loss or damage during transit if you self-ship your product to us. After that, we will repair your helmet & courier it to your address.
HeadFox warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
HeadFox shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, or loss of any kind of personal data arising directly or indirectly out of any defects in HeadFox products.
HeadFox shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of HeadFox products nor will be able to provide any repairs or replacement for such issues.
While HeadFox will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
If any colored internal or external components are to be replaced, there will be an effort to ensure that the shades match the original or other components. The replaced shades, patterns, and tints may vary from the customer's unit due to continuous usage of the unit. Any matching components changed at the customer's request will be on a chargeable basis except the component replaced under warranty.
In case of product replacement within the warranty period, if the product is out of stock, an upgraded model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and the warranty will continue as per the previous product purchase date.
HeadFox Warranty is not applicable in any of the following cases:
The product is not operated according to the instructions given in the instruction manual.
In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.
This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
Deterioration or peeling of the color of the product due to normal wear & tear or usage.
Issues pertaining to the look & feel of the product, damage, dent or scratch on the outer body, etc.
Low sound quality due to accumulation of dust or dirt.
Service Center Address – Headfox ( C72, Chandragupt Nagar,JagatPura, Jaipur, Rajasthan. 302017) mob- 9587977536
Packing Instructions - Pack the helmet in a box & paste the address label on the box & send it through any suitable courier also provide your name and contact number.